Help Center: Buying on DTG

Becoming a buyer is easy! Simply visit our website and click on the “Sign Up” button. Fill out the required information, including your contact details and business information. Once your account is created, you’ll have access to our wholesale product offerings.

Placing an order is simple and straightforward. Browse our wide range of products and add items to your cart. Once you’re ready to proceed, review your order and click on the “Checkout” button. Follow the prompts to provide shipping and payment information. After confirming your order, you will receive an order confirmation email with the details of your purchase.

We offer various payment options to cater to your convenience. You can pay for your orders using major credit cards, such as Visa, Mastercard, and American Express. We also accept payment through secure online payment platforms for a seamless transaction experience.

The minimum order quantity varies depending on the product. Each product listing will indicate the minimum order quantity required. Please note that bulk ordering may qualify for special pricing and discounts.

We strive to ensure customer satisfaction with every purchase. If you receive a defective or damaged item, please contact our customer support within [number of days] of receiving your order. Our team will assist you with the return process and provide a resolution. Please refer to our Return policy for more detailed information.

Yes, we offer international shipping to many countries. Our logistics team will coordinate the shipping process and provide you with shipping options and costs based on your location.

Once your order is shipped, we will provide you with tracking information. You can use this information to track your order’s progress and estimated delivery date.

Our customer support team is available to assist you with any inquiries or concerns. You can reach us through our contact form on the website, or by email or phone. Our contact information can be found on the “Contact Us“ page. We aim to provide timely and responsive support to ensure a positive customer experience.

We strive to process orders as quickly as possible. Most orders are processed within [number of business days]. However, please note that during peak seasons or promotional periods, order processing may take slightly longer. Rest assured, we make every effort to ensure your order is processed promptly.

We work with reputable shipping carriers to ensure reliable and efficient delivery of your orders. Our shipping partners include [list of shipping carriers]. The selection of the carrier may vary depending on your location and the shipping method chosen at checkout.

Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its estimated delivery date. Simply visit the carrier’s website and enter the tracking number in the designated tracking section.

The shipping time depends on various factors, including the destination, shipping method selected, and customs procedures (for international orders). Generally, domestic orders are delivered within [estimated number of days], while international orders may take longer. Please note that these are estimated delivery times and may be subject to unexpected delays beyond our control.

Yes, we offer expedited shipping options for buyers who require faster delivery. During the checkout process, you will have the option to choose an expedited shipping method, such as [list of available expedited shipping options]. Please note that expedited shipping may incur additional fees, which will be calculated at checkout.

In the rare event that your package is lost or damaged during transit, please contact our customer support immediately. We will work closely with the shipping carrier to investigate the issue and provide a suitable resolution. Your satisfaction is our top priority, and we will do our best to ensure you receive a replacement or refund for any lost or damaged items.

We understand that sometimes shipping addresses need to be updated. If you need to change your shipping address after placing an order, please contact our customer support as soon as possible. While we cannot guarantee that the address change can be accommodated, we will do our best to assist you and ensure successful delivery of your order.

Yes, we offer international shipping to select countries. During the checkout process, you will have the option to enter your international shipping address. Please note that international orders may be subject to customs duties, taxes, and additional fees imposed by the destination country. These charges are the responsibility of the buyer.

We accept various payment methods, including credit cards, bank transfers, and online payment platforms. Our sales team will provide you with detailed payment instructions and options.

Absolutely. We prioritize the security of your payment information. Our website is equipped with industry-standard encryption technology to ensure that your personal and payment details are protected. Additionally, we comply with relevant data protection regulations to safeguard your information.

Sales tax may be applicable based on the laws and regulations of your specific location. The applicable sales tax will be calculated and added to your order during the checkout process. Please note that the sales tax rate may vary depending on your shipping address.

If you qualify for tax-exempt status, please contact our customer support with the necessary documentation. We will review your request and, if approved, set up your account as tax-exempt. Please note that tax-exempt status is subject to verification and applicable laws.

In addition to the product prices and shipping fees, you may be responsible for other charges depending on your location. These charges may include customs duties, import taxes, or any fees imposed by local authorities. It is important to check with your local customs office or relevant authorities to understand the potential additional costs associated with your order.

Our refund policy may vary depending on the specific circumstances and products involved. We encourage you to review our refund policy, which outlines the conditions and processes for returning products and receiving refunds. If you have any questions or concerns, please reach out to our customer support, and we will be happy to assist you.

We do offer credit accounts to qualified buyers. If you are interested in setting up a credit account, please contact our sales team or customer support to discuss the requirements and application process. We will assess your eligibility based on various factors and provide you with further instructions.

Absolutely. We welcome inquiries regarding bulk purchases and wholesale pricing. If you are interested in making bulk orders or discussing wholesale opportunities, please contact our sales team. We will be happy to assist you and provide you with the necessary information.

We strive to ensure customer satisfaction with every purchase. If you receive a defective or damaged item, please contact our customer support within [number of days] of receiving your order. Our team will assist you with the return process and provide a resolution. Please refer to our Return policy for more detailed information.

To initiate a return, please contact our customer support team within the designated return period. They will guide you through the process and provide you with the necessary instructions and a return authorization number, if applicable. Please note that unauthorized returns may not be accepted.

In some cases, a restocking fee may apply for returned items. The restocking fee is designed to cover the costs associated with processing returns and preparing the product for resale. The specific restocking fee, if applicable, will be communicated to you during the return process.

We strive to ensure that every product we ship is in perfect condition. However, in the rare event that you receive a defective or damaged product, please contact our customer support immediately. We will guide you through the necessary steps to resolve the issue, which may include a replacement, repair, or refund, depending on the circumstances.

Once we receive the returned product and verify its condition, we will initiate the refund process. The exact timeframe for refund processing may vary depending on factors such as the payment method used and the banking institution involved. Typically, refunds are processed within [X] business days after the return is received.

In some cases, we may offer the option to exchange a product instead of issuing a refund. This is subject to product availability and the specific terms outlined in our return policy. Please contact our customer support team to inquire about the possibility of an exchange for your specific situation.

The responsibility for return shipping costs may vary depending on the reason for the return and our specific return policy. In some cases, we may provide prepaid return shipping labels, while in other cases, the return shipping costs may be the customer’s responsibility. Please refer to our return policy or contact our customer support for clarification on return shipping costs for your situation.

If you have any additional questions or concerns regarding our return and refund policy, we encourage you to reach out to our customer support team. Our dedicated representatives will be happy to assist you and provide clarification on any aspects of our return and refund process.