Help Center: Selling on DTG

We welcome new sellers to join our platform. To become a seller, you can start by filling out our seller application form on our website. Our team will review your application and contact you with further instructions and requirements.

We have a transparent fee structure for our sellers. Our fees typically include a commission on each sale and, in some cases, additional fees for optional services such as premium placement or advertising. The specific fee details will be provided to you during the onboarding process.

Once you have been approved as a seller, you will gain access to our seller portal. Through the portal, you can easily list your products, set prices, provide product descriptions, and manage your inventory. Our seller support team will guide you through the process and provide any necessary training or assistance.

As a seller on our platform, you are responsible for shipping and fulfilling orders. You can choose to handle shipping in-house or utilize our fulfillment services for a seamless order fulfillment experience. Our seller portal offers integration with various shipping carriers to help you streamline the shipping process.

We understand the importance of seller success, and we provide comprehensive support and resources. Our dedicated seller support team is available to assist you with any questions or concerns you may have. Additionally, we offer educational materials, seller guides, and regular updates to help you optimize your selling strategies and stay informed about platform updates.

We offer secure and timely payment processing for our sellers. Payments for your sales, after deducting any applicable fees, will be transferred to your designated bank account on a regular basis. The exact payment schedule and process will be communicated to you during the onboarding process.

Yes, we support international selling for eligible sellers. If you wish to expand your reach beyond domestic markets, we can provide guidance on international shipping, customs, and other considerations. Our platform offers built-in tools to help you manage international orders and handle currency conversions.

Our seller portal provides comprehensive analytics and reporting tools. You can track your sales, monitor performance metrics, and gain valuable insights into your customers’ buying patterns. This data can help you make informed business decisions and optimize your selling strategies.

We are committed to supporting our sellers and are here to help. If you have any additional questions or need further assistance, our seller support team is just a message or phone call away. We strive to provide prompt and helpful responses to ensure your success as a seller on our platform.

We strive to process orders as quickly as possible. Most orders are processed within [number of business days]. However, please note that during peak seasons or promotional periods, order processing may take slightly longer. Rest assured, we make every effort to ensure your order is processed promptly.

We work with reputable shipping carriers to ensure reliable and efficient delivery of your orders. Our shipping partners include [list of shipping carriers]. The selection of the carrier may vary depending on your location and the shipping method chosen at checkout.

Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its estimated delivery date. Simply visit the carrier’s website and enter the tracking number in the designated tracking section.

The shipping time depends on various factors, including the destination, shipping method selected, and customs procedures (for international orders). Generally, domestic orders are delivered within [estimated number of days], while international orders may take longer. Please note that these are estimated delivery times and may be subject to unexpected delays beyond our control.

Yes, we offer expedited shipping options for buyers who require faster delivery. During the checkout process, you will have the option to choose an expedited shipping method, such as [list of available expedited shipping options]. Please note that expedited shipping may incur additional fees, which will be calculated at checkout.

In the rare event that your package is lost or damaged during transit, please contact our customer support immediately. We will work closely with the shipping carrier to investigate the issue and provide a suitable resolution. Your satisfaction is our top priority, and we will do our best to ensure you receive a replacement or refund for any lost or damaged items.

Yes, we offer international shipping to select countries. During the checkout process, you will have the option to enter your international shipping address. Please note that international orders may be subject to customs duties, taxes, and additional fees imposed by the destination country. These charges are the responsibility of the buyer.

We strive to ensure customer satisfaction with every purchase. If you receive a defective or damaged item, please contact our customer support within [number of days] of receiving your order. Our team will assist you with the return process and provide a resolution. Please refer to our Return policy for more detailed information.

To initiate a return, please contact our customer support team within the designated return period. They will guide you through the process and provide you with the necessary instructions and a return authorization number, if applicable. Please note that unauthorized returns may not be accepted.

In some cases, a restocking fee may apply for returned items. The restocking fee is designed to cover the costs associated with processing returns and preparing the product for resale. The specific restocking fee, if applicable, will be communicated to you during the return process.

The responsibility for return shipping costs may vary depending on the reason for the return and our specific return policy. In some cases, we may provide prepaid return shipping labels, while in other cases, the return shipping costs may be the customer’s responsibility. Please refer to our return policy or contact our customer support for clarification on return shipping costs for your situation.

We strive to ensure that every product we ship is in perfect condition. However, in the rare event that you receive a defective or damaged product, please contact our customer support immediately. We will guide you through the necessary steps to resolve the issue, which may include a replacement, repair, or refund, depending on the circumstances.

Once we receive the returned product and verify its condition, we will initiate the refund process. The exact timeframe for refund processing may vary depending on factors such as the payment method used and the banking institution involved. Typically, refunds are processed within [X] business days after the return is received.

In some cases, we may offer the option to exchange a product instead of issuing a refund. This is subject to product availability and the specific terms outlined in our return policy. Please contact our customer support team to inquire about the possibility of an exchange for your specific situation.

We are committed to supporting our sellers and are here to help. If you have any additional questions or need further assistance, our seller support team is just a message or phone call away. We strive to provide prompt and helpful responses to ensure your success as a seller on our platform.